Frequently asked questions

Choose your exam from the Test catalog, pick a subject paper or a full mock, and click Buy PDF or Buy & start (online test). Payment is taken securely by Razorpay on our site. There's no account to create — you only enter your name, email and mobile number at checkout.

Through Razorpay: UPI, debit and credit cards, net banking, and any other options Razorpay shows at checkout. We never see or store your card or UPI details.

No. Every purchase is a one-time payment, for one test or one bundle. There is nothing to cancel and no automatic renewal.

Yes. Every exam page has a free sample paper — a complete PDF test with its answer key, no payment needed. You can also try the free sample test — six timed questions from your exam, scored instantly — or the sample questions on the home page.

Yes. At the top of every subject (and of the full mocks) there is a bundle of all its sets, as PDFs or as online tests, for 20% less than buying them one by one. One payment unlocks every set at once: they all appear in My library, and we email you the PDFs or the test links.

Instantly. As soon as the payment is confirmed, the test appears in My library on screen — a Download button for a PDF, or Start test for an online test. We also email it to the address you gave at checkout: the PDF as an attachment, or the link to your online test. See our Delivery Policy.

Check your spam or promotions folder first. Your test is also in My library on the device you bought it on. If neither works, email support@mastertestingagency.com with your payment ID (it starts with pay_ and is in your Razorpay receipt) and we'll sort it out within 48 hours.

No. Open My library, go to Restore a purchase, and enter the payment ID from your Razorpay receipt. You can also open an online test from the link in your email. Each purchase opens on up to 2 devices (phones, tablets or computers; each browser counts as one device). Changed your phone? Write to us with your payment ID and we will move your purchase.

Your roll number is given with your first purchase and is linked to the email you pay with, so it stays the same on every test you buy and on every device. It is shown at the top of My library and printed in every email we send with your tests. On a new phone or browser, restore a purchase with its payment ID and your roll number comes back with it. Paying with a different email gives a different roll number.

No. Your library is saved in the browser you bought on, and your email and payment ID let you get your purchase back anywhere.

An online test opens in your browser with a real exam timer, in full screen where your device allows it. The timer starts when you press Start. When you submit — or time runs out — it is scored at once and you can review every answer with the solution. To keep it fair:

• the answer key is sent to your browser only when you submit, and questions can't be copied;
• within each section the questions, and the options of most questions, appear in an order of your own, so every student's paper is different;
• before the timer starts, you promise to do the test on your own;
• if you leave the test (another tab or app, the notification shade, a screen search on your phone), the questions are hidden until you come back, and the third time the test is submitted automatically.

How often you left the test is shown on your result. It is kept with your first attempt, together with how long you took.

After you submit, your result shows your analysis: right and wrong answers by subject or chapter, and the topics to revise first. Once at least 10 other students have taken the same test, it also shows how your first attempt compares with theirs (no names are shown).

Yes. It works in any modern browser on a phone, tablet or computer. A laptop or tablet is more comfortable for full-length mocks.

Yes. You can retake it as many times as you like, and your scores are saved in Score history on that device. Your first attempt is your real score, and it is recorded on our server when you submit, so it stays your first attempt on every device and even if you clear your browser; retakes are marked as retakes and are left out of your best and average, since you have already seen the answers.

Tests follow each exam's own scheme: NEET is +4 / −1; JEE Main is +4 / −1 for every question, numerical-value questions included; JEE Advanced uses its mixed marking by question type (single correct +3 / −1, multiple correct up to +4 with partial marks and −2 for a wrong option, numerical +4 / 0). CBSE board papers have no negative marking — objective questions are scored automatically, and written-answer questions are self-assessed against the model answer.

The full question paper and the answer key, as a PDF you download from My library and also receive by email. You can keep it and print it for your own practice.

No. Each test is licensed to the person who bought it, for personal use only. See our Terms of Service.

No. They are independent practice papers written to the current syllabus and exam pattern. Master Testing Agency is not affiliated with CBSE, NTA or any examination authority.

Each subject has ten different sets, A to J, each with its own questions. A subject paper covers one subject's full syllabus; a full mock (NEET, JEE Main, JEE Advanced) covers all subjects in one paper at the real exam length.

If money was debited but the test wasn't delivered, yes. You can also get a refund for an accidental or duplicate purchase within 24 hours, as long as you haven't downloaded the PDF or started the online test. Once a test has been accessed it can't be refunded. Full details are in our Refund & Cancellation Policy.

Failed payments are reversed automatically to your account, usually within 5 working days. If that doesn't happen, write to us with the payment details and we'll help.

You can add this website to your phone's home screen, where it opens full screen like an app, with no app store and no download. On Android (Chrome), tap Install the app at the bottom of any page, or open the ⋮ menu and choose Install app or Add to Home screen. On iPhone or iPad (Safari), tap the Share button, then Add to Home Screen.

Email support@mastertestingagency.com or call +91 99963 36793. We reply within 48 hours. More details are on our Contact page.